BACKEASE • EVERYDAY COMFORT
Frequently Asked Questions
A few useful answers before you start your BackEase routine. For anything else, contact our support team.
What does the BackEase massager do?
The 3-in-1 Back Massager combines a supported stretching motion, soothing warmth and targeted massage for an at-home comfort routine.
How do I get started?
Read the included instructions, connect the device as directed and start with a gentle, comfortable setting. Follow the guide for positioning, session length and care.
Where can I find the product specifications?
The product page contains the current features, included items, price and availability.
Is standard shipping free?
Yes, BackEase offers free standard shipping. Available destinations and delivery information are shown at checkout. See our shipping policy for details.
How can I track my order?
Open the “View your order” link in your confirmation email. Tracking appears there when available. Our order tracking guide walks you through it.
What if BackEase is not right for me?
The massager is covered by a 90-day money-back guarantee. Contact us within 90 days of delivery to request a return and receive instructions. Read our refund policy before sending anything back.
How do I contact support?
Use the form on our Contact Us page. Include your order number for questions about an existing purchase.
A LITTLE TIME FOR YOURSELF
Make room for everyday comfort.
Discover supported stretching, soothing warmth and targeted massage in one at-home routine.